System Administrator

Employment

ProActive IT Solutions, Palatine, IL
October 2010 - Present
Senior Network Engineer

• Managed services for small to medium sized businesses
• Maintained the customer computer systems, servers, and network devices.
• Troubleshoot issues over the phone as well as remote support
• On-Site support when necessary
• Windows server Small Business 2003 and 2008, Exchange 2003 and 2007.
• Troubleshoot, maintain, and install Cisco IP phone systems

Township High School District 211, Palatine, IL
July 2008 - October 2010
Technology Support Technician

• Desktop support for the Administration Building and two academies, 200 computers total.
• Day-to-Day operation of Exchange 2010 environment consisting of 2200 mailboxes.
• Maintenance of district helpdesk system. Webhelpdesk
• Administration of licensing monitoring software KeyServer.
• Daily maintenance and administration of the Tivoli based district wide backup system.
• Administration of the special education reading software called Read180.

Ball State University, Muncie, IN
Aug 2004 - May 2008
Microcomputer/LAN Technician

• University Computing Services
• Troubleshoot and facilitate repairs on both hardware and software for university owned computers
• Installation of new hardware and software for by faculty, staff, or students in labs and personal offices
• Installation of new hardware and software for by faculty, staff, or students in labs and personal offices
• Administration and maintenance of multiple labs and the images for those computers
• Working with university students t on personal computer issues through university sponsored programs

• Summer Internship
• Running computer room operations including the printing of reports, daily server maintenance, and offsite backupsThe support of all workstations in the 300+ employee office involving building new machines and troubleshooting user problems.
• Administration and maintenance of certain shared folders in Windows based servers.

Certifications

Cisco

Cisco Certified Design Associate
November 2010

Microsoft

• Microsoft Certified IT Professional Enterprise Administrator
• MCTS: Configuring Windows Server 2008 Active Directory
  February 2010
• MCTS: Server 2008 Network Infrastructure Configuration
  March 2010
• MCTS: Server 2008 Applications Infrastructure Configuration
  March 2010
• MCPRO: Windows Server 2008, Enterprise Administrator
  June 2010

• Microsoft Certified IT Professional Enterprise Desktop Admin Win 7
• Microsoft Certified IT Professional Enterprise Desktop Support Technician
• MCTS: Configuring Windows 7
  May 2010MCPRO: Windows 7 Enterprise Desktop Administrator
  May 2010MCPRO: Windows 7 Enterprise Desktop Support Technician
  June 2010

• MCP: Managing and Maintaining a Windows Server 2003 Environment
  June 2008

Comptia

• A+ IT Technician Path
  June 2007

Education

Ball State University, Muncie, IN
2004-2010
Major: Computer Science focus on Information Systems

• Bachelor of Science
• Graduation May 2008
• GPA 3.4

References

Furnished Upon Request