Patrick Ytzen

Patrick Ytzen
[redacted]
Schaumburg, IL 60193
xxx.xxx.xxxx
Contact Me

A position where my skills and knowledge of troubleshooting and systems administration will help to serve the internal customers.

• Familiar with C++, JAVA, Visual Basic, SPARC, Perl, Python, PHP, HTML, and XML.
• Fluent with the Microsoft Office family.
• Knowledge of basic and advanced troubleshooting of computer hardware and software.
• Ability to translate technical problems into understandable meanings for end users.
• Familiar with the set up, operation, and customization of all major operating systems.

Ball State University, Muncie, IN
Aug 2004 - Present
Microcomputer/LAN Technician

• University Computing Services
• Troubleshoot and facilitate repairs on both hardware and software for university owned computers
• Installation of new hardware and software for by faculty, staff, or students in labs and personal offices
• Installation of new hardware and software for by faculty, staff, or students in labs and personal offices
• Administration and maintenance of multiple labs and the images for those computers
• Working with university students t on personal computer issues through university sponsored programs

• Summer Internship
• Running computer room operations including the printing of reports, daily server maintenance, and offsite backupsThe support of all workstations in the 300+ employee office involving building new machines and troubleshooting user problems.
• Administration and maintenance of certain shared folders in Windows based servers.

Ball State University, Muncie, IN
2004-Present
Major: Computer Science focus on Information Systems
Minor: Business Information Technology

• Graduation May 2008
• GPA 3.3

Comptia

• A+ IT Technician Path
  June 2007

Character Reference

• John Boyer
  John has been a family friend for years. He has seen me in leadership roles through my whole life and knows my character very well.

• Dave Scott
  Dave is the supervisor of the Micro/LAN student employees for Ball State University computing services. Dave has seen firsthand the way in which I handle myself in all situations and my technical abilities in a variety of areas.


• Larry Benoit
  Larry works at Navistar Financial Corporation as the Information Technology manager. He was also my mentor in the internship development program. He was involved with all of my daily responsibilities and long term projects.